Software Management
We manage your business software from start to finish — keep everything running smoothly.
Contact UsSoftware Deployment & Installation
We handle seamless remote deployment of your essential business applications across all workstations and servers — without interrupting productivity.
What We Do
- Install licensed software remotely across user devices and servers
- Automate deployment using scripts or remote management tools (e.g., RMM tools, Microsoft Intune, PDQ Deploy)
- Ensure licensing compliance and version control
- Maintain software deployment logs for auditing and support
Use Cases
- Company-wide rollout of Microsoft 365
- Installing ERP or accounting software across departments
- Mass updates to productivity tools or line-of-business apps
Patch Management & Software Updates
We proactively manage software patches and security updates, ensuring your systems stay secure and compliant without manual effort.
What We Do
- Monitor and apply critical security patches and version updates across software portfolios
- Schedule update windows to avoid downtime during business hours
- Test patches before deployment to reduce risk of incompatibility
- Generate compliance reports on update status
Use Cases
- Keeping all devices up-to-date with the latest Windows/Mac OS patches
- Ensuring business software like Adobe, Java, and Chrome is fully patched
- Avoiding vulnerabilities and minimizing cybersecurity risk
Software License Management
We take the guesswork out of licensing. Our tools track, manage, and optimize software usage — saving costs and ensuring compliance.
What We Do
- Track all software licenses and usage per user/device
- Monitor license expiration and renewals
- Help clients stay compliant with vendor terms (e.g., Microsoft SPLA, Adobe EULA)
- Advise on cost-effective licensing models (perpetual, subscription, enterprise agreements)
Use Cases
- Managing Microsoft 365 user licenses for growing teams
- Monitoring server software CALs (Client Access Licenses)
- Preventing over-licensing or under-utilization
Application Monitoring & Performance Optimization
Our monitoring tools detect problems before users do. We ensure your software runs smoothly and efficiently — 24/7
What We Do
- Continuously monitor key business applications for crashes, slowdowns, or abnormal behaviour
- Track CPU/memory usage of key apps to detect performance bottlenecks
- Log events and application-level errors for root cause analysis
- Provide usage insights and recommendations for improving speed and reliability
Use Cases
- Diagnosing lag or downtime in CRM or accounting software
- Identifying heavy apps slowing down legacy systems
- Monitoring uptime and stability of business-critical platforms
Remote Application Support & Troubleshooting
From common issues to complex bugs, we remotely diagnose and resolve software problems — fast.
What We Do
- Provide remote assistance for app errors, crashes, or unexpected behavior
- Work with end-users to resolve issues in real time
- Perform log analysis, registry/config checks, and reinstallation if needed
- Escalate complex bugs to vendors or Level 3 support (via Aaludra)
Use Cases
- Troubleshooting Outlook crashes or sync issues
- Resolving QuickBooks multi-user file errors
- Fixing broken integrations between apps (e.g., email + CRM)
Third-Party Application Management & Vendor Coordination
We speak tech so you don’t have to. Our team handles vendor communications and support escalation — saving your time and stress
What We Do
- Act as your IT liaison with third-party software vendors
- Log and escalate tickets on your behalf
- Collaborate with vendors to resolve technical issues quickly
- Provide documentation and logs when needed
Use Cases
- Coordinating support with MYOB, Xero, Salesforce, or other SaaS providers
- Resolving licensing or integration issues with ISVs (Independent Software Vendors)
- Helping migrate or decommission old apps in vendor-supported workflows
Software Lifecycle & Asset Management
We track your entire software portfolio and keep it optimized, up-to-date, and compliant at every stage of its lifecycle
What We Do
- Maintain a full inventory of all software assets across your organization
- Track software usage, renewal timelines, and end-of-life products
- Recommend when to upgrade, replace, or consolidate apps
- Assist with software audits and documentation
Use Cases
- Auditing legacy apps for risk exposure or inefficiency
- Planning upgrades or license consolidations during company growth
- Decommissioning unsecure or unsupported software
